Most billing complaints come down to auto-renewal. Here is how to stay in control.
Before you subscribe
- Read the renewal terms — note the price after any trial
- Screenshot the cancellation policy
- Use a card you can easily freeze if needed
Cancelling
- Cancel from the account/billing page, not by deleting the app
- Save the cancellation confirmation email
- If there is no cancel button, contact the billing processor (CCBill, Epoch, SegPay) directly
If you are still charged
Dispute the charge with your bank and provide your cancellation confirmation.